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FAQ's

Alexo is broadening the definition of the word “carry” to encompass whatever the women desires to carry in order to feel safe and be able to carry with confidence.

Liability and Limitations

The buyer(s) of Alexo Athletica assume all associated risk of the purchase and/or use of this product, including, but not limited to, events that could surround the speed with which someone might be able to access one’s weapon. Alexo Athletica pants are sold on an “as is” and “where is” basis. Anyone purchasing or using Alexo Athletica is hereby advised that IN NO EVENT SHALL ALEXO ATHLETICA OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO THE BUYER OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES, FOR ANY LOSS, DAMET TO PROPERTY, INJURY, OR LOSS OF LIFE, WHATSOEVER ARISING OUT OF OR CONNECTED WITH THE USE OR MISUSE OF ITS PRODUCTS, WHETER ARISING UNDER BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRCIT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Users of Alexo Athletica should comply with any and all firearms safety procedures. Alexo Athletica provides specific pockets for storage of a concealed firearm and no other items.

ALEXO ATHLETICA MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED WITH RESPECT TO ANY PRODUCT, AND SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Alexo Athletica hereby advises all purchasers and end users of its products to follow all laws associated with possession of, handling, carrying and storage of firearms governing the individual jurisdiction in which our products are used. Alexo Athletica makes no representation as to the legality of carrying concealed weapons and cannot be held liable for actions or issues related to the carrying of weapons in jurisdictions where concealed carry weapons are not lawful.

Alexo Athletica further advises all purchasers and end users of its products that while Alexo Athletica pant holsters are intended to conceal a firearm or other weapons, the company is not responsible for any acts, whether intentional, negligent or accidental, which involve the use of a firearm owned or operated by a purchaser or user of its pant holster. Firearm owners or operators alone are responsible for the possession of, cleaning, handling, carrying and storage or their firearms. Alexo Athletica hereby advises all purchasers and end users of its pants that it assumes no liability for any actions related to the discharge of firearms owned or operated by individuals, whether such discharges are intentional or inadvertent. Alexo Athletica recommends that purchasers or end users utilize its holster retention system for its intended purpose and makes no warranties or representations regarding any modifications made by any purchaser or end users, assuming no liability whatsoever for third party products. Alexo Athletica makes no warranties and assumes no responsibility for matters related to weapons which are the property of, or in possession of, purchasers or users of its handbags.

Alexo Athletica hereby advises anyone purchasing or using a concealed carry pant holster to ensure he or she is properly trained on all matters related to handguns, including, but no limited to, training related to carrying a concealed firearm. Alexo Athletica recommends that anyone who chooses to carry a concealed weapon receives professional training from certified firearms instructors regarding safety issues such as accessibility, security, safe holstering and unholstering techniques. Alexo Athletica is a maker of apparel, and hereby refers to any firearms related questions to the individual manufacturers of weapons which may be carried by the purchaser or end users of Alexo Athletica. Responsibility for the condition, retention and security of any weapon carried in Alexo Athletica rests solely with the individual in possession of the weapon.

How long does it take for domestic (U.S.) orders to arrive?

Most USA orders arrive within 2-7 business days.

Please allow up to 1-2 business days to process your orders for all in-stock items. Please note that we do not ship on Saturdays, Sundays, or holidays. While we do all we can to ensure your order is delivered on time, Alexo Athletica cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Once your order has been shipped, you will receive an email with tracking number. If there is no one present to accept your package, it will be left at your residence. Alexo Athletica cannot be held responsible for packages once they have been delivered.

How do I exchange my product(s)?
Click me!

Please click on the “click me” button above to complete a return/exchange form (have your order information ready to refer to).  Upon completion you will receive a confirmation email that it has been submitted and received.  Once the item(s) have been returned to the below address, we will send you an email to notify you that we have received your returned item.  Once approved, we will ship the new item and send you a tracking number. Any items on sale are final sell, no exchanges or refunds will be granted.

Attn: Primegistics

1551 Corporate Dr.

Irving, TX 75038

Note:  You will be responsible for paying all shipping costs related to the exchange of your product(s).  Shipping costs are non-refundable.  We suggest you use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).

Can I exchange my item for a higher priced item if I pay the difference?

Not at this time.  Exchanges are for items of equal or lesser value.  If the exchange is of lesser value, we will provide a refund of the difference using the same means of your initial purchase. 

Why is my package marked as delivered, but I haven’t received it yet?

First, please check with any surrounding neighbors in case your package was delivered to the wrong location or if anyone accepted the package on your behalf.  If you had your order delivered to a work place, please check with all employees who may have accepted your package.   

Secondly, couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming it is lost.  If after this period, you’re still unable to locate your order, please get in touch with our support team and where possible, we’ll open an investigation with the courier and do our best to help out.

What is your Return Policy?
  • Merchandise must be returned within 30 (thirty) days of receipt.
  • Purchase date is listed on receipt.
  • Merchandise must be unwashed, unworn, and must have all tags attached.
  • Returns will be refunded to your original form of payment within the 30-day period.
  • A process and handling fee of $5.99 will be deducted from your refund if purchased online.
  • Original shipping charges are non-refundable.

PLEASE click on Alexo Exchange/Return Form to complete our Return form.

What are the different items I can carry in my Alexo pockets for self-defense?

The purpose of Alexo is to encourage and provide options so you can choose how you want to carry a self-defense tool(s) while on runs, walks, or simply while you’re out and about during your daily activities.  The pockets in the waistband can be used to carry a pepper spray, pepper blaster by Kimber, bear spray, knife, taser, a firearm (up to 23oz loaded), and many more. Other items you can carry include: phone, keys, lip gloss, money, ID, credit card, LTC card, snacks, ear pods, and much much more.

What size firearm will fit in the built-in holster and is there trigger protection?

We don’t recommend specific models but the weight limit is 23 oz loaded or less for maximum retention. 

For trigger protection, we have a patent pending double pocket system that allows you to place a hard piece of plastic like an ID, credit card, or LTC card in the front pocket of the built-in holster (which is closest to your body).  If you are not completely comfortable with our built-in option, please note that our double reinforced waistband is strong enough to support a kydex holster.    No matter what makes you comfortable, Alexo’s waistband system is versatile enough to support however and whatever you want to carry.

Where are the carry locations and do you have options for left handed shooters?

We currently have 3 locations in each of our waistbands. One appendix location for right handed shooters and one left and right kidney carry location. Many of our left handed shooters have told us that the appendix position is in such a place that makes for a very easy draw. 

Can I change or edit my order?

Once an order has been placed, we are unfortunately not able to make any product or size changes. Once an order has been placed we cannot make any address changes, cancel, or combine orders. 

Do you provide any LEO discounts?

Yes!  We love our active duty, law enforcement, veteran’s, and their wives.  So please contact info@alexoathletica.comto receive our LEO 20% discount code.

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