To return an item for a refund , please Click on Alexo Return Form to complete the Refund Request Form.
- Merchandise must be returned within 15 (fifteen) days of receipt.
- Merchandise must be unwashed, unworn and must have all tags attached.
- Returns will be refunded to your original form of payment within the 30-day period.
- A process and handling fee of $5.99 will be deducted from your refund if purchased online.
- Original shipping charges are non-refundable.
- Gift certificates are non refundable and non transferable. Any item purchased with a gift card that meets the return policy guidelines and is returned successfully will have refund issued in form of store credit. There will be no cash or credit refunds.
- All sale items are final sale, no exchanges or refunds will be granted.
We do not issue exchanges at this time but recommend ordering two sizes and returning the size that does not work as long as the item is full priced. If a new size is needed customer will need to return the item that does not fit (return policy applies) and place a new order. Please note that sale items are final sale and are ineligible for an exchange or return.
Return shipping is the customer’s responsibility and must provide us with tracking information. Any packages that do not have tracking information and do not show up to our fulfillment center are not our responsibility and we will not be responsible for any fees associated with the package. Please mail all returns / exchanges to the following address once you receive an email stating your refund or exchange has been approved.
Attn: Alexo Athletica Returns
1551 Corporate Drive
Irving, TX 75038
Note: You will be responsible for paying all shipping costs related to the return of your product(s). Shipping costs are non-refundable. We require you to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).