Return Policy

To Return an item for a refund or exchange, please Click on Alexo Exchange/Return Form to complete the Refund/Exchange Form.  

  • Merchandise must be returned within 30 (thirty) days of receipt.
  • Merchandise must be unwashed, unworn, and must have all tags attached.
  • Returns will be refunded to your original form of payment within the 30-day period.
  • A process and handling fee of $5.99 will be deducted from your refund if purchased online.
  • Original shipping charges are non-refundable.


Exchange Policy

Please click on Alexo Exchange/Return Form to complete a return/exchange form (have your order information ready to refer to).  Upon completion you will receive a confirmation email that it has been submitted and received.  Once the item(s) have been returned to the below address, we will send you an email to notify you that we have received your returned item.  Once approved, we will ship the new item and send you a tracking number. Any items on sale are final sell, no exchanges or refunds will be granted.

Attn: Primegistics

1551 Corporate Dr.

Irving, TX 75038

Note:  You will be responsible for paying all shipping costs related to the exchange of your product(s).  Shipping costs are non-refundable.  We suggest you use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).