To return an item for a refund , please Click on Alexo Return Form to complete the Refund Request Form.
- Merchandise must be returned within 15 (fifteen) days of receipt.
- Merchandise must be unwashed, unworn and must have all tags attached.
- Returns will be refunded to your original form of payment within the 30-day period.
- Original shipping charges are non-refundable.
- Gift certificates are non refundable and non transferable. Any item purchased with a gift card that meets the return policy guidelines and is returned successfully will have refund issued in form of store credit. There will be no cash or credit refunds.
- All sale items are final sale, no exchanges or refunds will be granted.
Return shipping is the customer’s responsibility and must provide us with tracking information. Any packages that do not have tracking information and do not show up to our fulfillment center are not our responsibility. We will not be responsible for any fees associated with the package. Please mail all returns to the following address once you receive an email stating your refund or exchange has been approved. Please only submit one form. Email email@example.com if you have any questions regarding your return or exchange.
Please mail all returns to:
Attn: Alexo Athletica Returns
5999 Custer Road Suite 110 #343
Frisco, Texas 75035
At this time we do not offer exchanges.
Note: You will be responsible for paying all shipping costs related to the return of your product(s). Shipping costs are non-refundable. We require you to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).